Aspiring Personal Banker Trainee

The Toronto-Dominion Bank (Canada); Repentigny; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee for its Repentigny branch, to guide customers through financial needs, including new accounts and banking solutions. You’ll connect customers to experts and help them with digital education and day-to-day banking.

You will support frontline staff, process transactions, and promote improvements to enhance customer experience. Mobility within the assigned district is required, with training leading to a suitable location.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC certification or equivalent within 90 days of start date.
• Post-secondary or undergraduate degree in related field preferred.
• Proficiency in MS Office, branch software, and internet.
• Knowledge of banking solutions to advise customers.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Skills

Customer service

MS Office

Communication skills

Banking solutions

Education

High School diploma

IFC certification

Post-secondary degree

Tools

Branch software

Internet

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee for its Repentigny branch, to guide customers through financial needs, including new accounts and banking solutions. You’ll connect customers to experts and help them with digital education and day-to-day banking.

You will support frontline staff, process transactions, and promote improvements to enhance customer experience. Mobility within the assigned district is required, with training leading to a suitable location.