Personal Banking Associate — Growth & Client Impact

TD; Saint-Jérôme; Sur place; CAD 46 000 - 61 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Career development

Résumé du poste

TD Canada Trust is seeking a Personal Banking Associate in Saint-Jérôme, QC. The role focuses on developing strong customer relationships, guiding clients to appropriate banking solutions, and delivering a positive in-branch experience.

You will support day-to-day transactions, promote digital banking, and collaborate with team members to meet client needs while adhering to regulatory standards and TD’s ethical guidelines.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC or equivalent licensing within 90 days of start date.
• Post-secondary degree preferred.
• Proficiency in MS Office (Word, Excel, Outlook) and branch software.

Responsabilités

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Connaissances

MS Office

Customer service

Communication

Self-starter

Formation

High School diploma

Post-Secondary degree preferred

IFC licensing within 90 days

Outils

MS Office

Description du poste

TD Canada Trust is seeking a Personal Banking Associate in Saint-Jérôme, QC. The role focuses on developing strong customer relationships, guiding clients to appropriate banking solutions, and delivering a positive in-branch experience.

You will support day-to-day transactions, promote digital banking, and collaborate with team members to meet client needs while adhering to regulatory standards and TD’s ethical guidelines.