Banking Customer Experience Advocate

TD; Saint-Eustache; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Saint-Eustache, QC. The role focuses on delivering exceptional customer experiences, processing transactions, and advising on banking solutions to meet customer needs.

You will work within a supportive TD team, following standardized procedures and maintaining accurate records while contributing to a positive, diverse work environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

Detail oriented

MS Office

Education

High School diploma

Undergraduate degree

Tools

MS Office Suite

Job description

TD Canada Trust is seeking a Customer Experience Associate in Saint-Eustache, QC. The role focuses on delivering exceptional customer experiences, processing transactions, and advising on banking solutions to meet customer needs.

You will work within a supportive TD team, following standardized procedures and maintaining accurate records while contributing to a positive, diverse work environment.