Personal Banking Advisor — Build Relationships & Solutions

TD Bank Group; Laval (administrative region); Hybrid; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a customer-focused associate to handle day-to-day banking transactions, advise customers on solutions, and promote digital banking channels. The position emphasizes a strong service attitude and the ability to navigate branch operations efficiently.

Based in Sainte-Thérèse, the role requires solid MS Office use and knowledge of banking processes, with opportunities for growth within TD’s Total Rewards framework. Training and onboarding are provided.

Qualifications

• High School diploma and/or 1+ years of relevant experience
• IFC certification within 90 days of start date
• Post-secondary or Undergraduate degree preferred
• Proficiency in MS Office (Word, Excel and Outlook) and branch software
• Knowledge of banking solutions to advise customers
• Strong administration, organizational, planning and time management skills
• Strong communication skills with customers and teams

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide to the right contact person for appropriate solutions
• Build customer confidence on digital banking trends by educating on mobile, ATM, and online banking
• Support frontline staff with cash and non-cash transactions; resolve issues and report non-standard matters
• Recommend improvements to work practices, branch operations and processes to enhance customer experience
• Participate in timely and accurate completion of business processes and procedures
• Ensure documentation is accurate and compliant with regulations and TD's Code of Conduct and Ethics
• Contribute to a positive and equitable work environment by promoting team effectiveness

Skills

Customer service

Communication

MS Office proficiency

Branch software knowledge

Time management

Education

High School diploma

Post-secondary degree preferred

IFC certification within 90 days

Tools

MS Office

Branch software

Job description

TD Canada Trust is seeking a customer-focused associate to handle day-to-day banking transactions, advise customers on solutions, and promote digital banking channels. The position emphasizes a strong service attitude and the ability to navigate branch operations efficiently.

Based in Sainte-Thérèse, the role requires solid MS Office use and knowledge of banking processes, with opportunities for growth within TD’s Total Rewards framework. Training and onboarding are provided.