Personal Banking Advisor

TD Bank Group; Terrebonne; On-site; CAD 32,000 - 43,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate at our Mascouche branch. You will build relationships with customers, handle everyday banking needs, and guide clients to the appropriate staff for complex queries.

Responsibilities include promoting digital banking, performing transactions, ensuring accuracy and compliance, and contributing to a positive customer experience at TD. The role requires strong communication and a client‑focused mindset in a busy retail banking environment.

Qualifications

• High School diploma or equivalent; 1+ years of relevant experience preferred.
• Post-secondary degree in a related field is preferred.
• IFC licensing or eligibility within 90 days of start date.

Responsibilities

• Engage customers with day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Guide customers to the right staff for appropriate solutions while handling confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non-cash transactions and escalate non-standard matters to management.
• Recommend improvements to branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in timely and accurate completion of business processes and procedures.

Skills

MS Office (Word, Excel, Outlook)

Customer service

Communication skills

Education

High School diploma

Post-Secondary or Undergraduate degree preferred

IFC licensing within 90 days of start date

Tools

Branch software

CRM systems

Job description

TD Canada Trust is seeking a Personal Banking Associate at our Mascouche branch. You will build relationships with customers, handle everyday banking needs, and guide clients to the appropriate staff for complex queries.

Responsibilities include promoting digital banking, performing transactions, ensuring accuracy and compliance, and contributing to a positive customer experience at TD. The role requires strong communication and a client‑focused mindset in a busy retail banking environment.