Personal Banking Associate – Build Lasting Client Relationships

TD Bank Group; Montreal (administrative region); On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Bank Group is seeking a Personal Banking Associate in Montreal, on-site, to help customers with day-to-day banking needs and advise on products and services. The role supports staff with transactions and promotes digital banking, maintaining strong customer relationships in a dynamic environment.

You will engage customers, assess needs, and guide them to the appropriate staff for solutions while ensuring accuracy and regulatory compliance. The position offers growth with TD’s Total Rewards.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC or equivalent – within 90 days of start date.
• Proficiency in MS Office, branch software, and internet.
• Strong communication and time-management skills.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution.
• Understand customer needs and guide to the right contact for solutions while handling confidential matters.
• Educate customers on digital banking (mobile/online) and support frontline staff with transactions.

Skills

Customer service

Communication

Relationship building

Sales awareness

Education

High School diploma

Post-Secondary degree preferred

Tools

MS Office

Branch software

Job description

TD Bank Group is seeking a Personal Banking Associate in Montreal, on-site, to help customers with day-to-day banking needs and advise on products and services. The role supports staff with transactions and promotes digital banking, maintaining strong customer relationships in a dynamic environment.

You will engage customers, assess needs, and guide them to the appropriate staff for solutions while ensuring accuracy and regulatory compliance. The position offers growth with TD’s Total Rewards.