Banking Customer Experience Champion

The Toronto-Dominion Bank (Canada); Longueuil; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Saint-Hubert, Quebec. You will handle customer transactions and advise on banking solutions to ensure a positive customer experience. The role emphasizes accurate processing, relationship-building, and delivering friendly service.

The position requires a high school diploma and 1+ years of relevant experience, with opportunities for growth, training, and a comprehensive total rewards package.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Excellent written, verbal communication and interpersonal skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments per procedures.
• Identify customer needs and advise banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Promote banking solutions to achieve branch goals and complete tasks accurately.
• Collaborate with team to ensure a positive, equitable work environment and share updates on routine activities.

Skills

Customer service

MS Office

Time management

Communication

Education

High School diploma

Undergraduate degree asset

Job description

TD Canada Trust is seeking a Customer Experience Associate in Saint-Hubert, Quebec. You will handle customer transactions and advise on banking solutions to ensure a positive customer experience. The role emphasizes accurate processing, relationship-building, and delivering friendly service.

The position requires a high school diploma and 1+ years of relevant experience, with opportunities for growth, training, and a comprehensive total rewards package.