Customer-Centric Personal Banking Advisor

The Toronto-Dominion Bank (Canada); Châteauguay; On-site; CAD 48,000 - 65,000; Full time

Job summary

TD Canada Trust in Châteauguay, QC seeks a Personal Banking Associate to greet customers, process routine transactions, and advise on banking solutions. You will build relationships, promote TD products, and route complex requests to the right specialist.

The role requires a high school diploma, comfort with MS Office and branch software, and excellent communication and service skills. Training is provided and opportunities for growth across TD’s Canada-wide network.

Qualifications

• High School diploma or equivalent required.
• Proficiency with MS Office and branch software.
• Strong communication and customer service skills.

Responsibilities

• Engage customers in day-to-day banking needs and service transactions.
• Guide customers to appropriate staff for solutions while handling confidential matters.
• Educate customers on mobile, ATM, and online banking.
• Support frontline staff with cash and non-cash transactions and report issues.
• Suggest improvements to branch operations to enhance customer experience.
• Ensure documentation aligns with regulations and TD's Code of Conduct.

Skills

Customer service

Communication

Time management

Education

High School diploma

Post-secondary degree preferred

Tools

MS Office

Branch software

Internet

Job description

TD Canada Trust in Châteauguay, QC seeks a Personal Banking Associate to greet customers, process routine transactions, and advise on banking solutions. You will build relationships, promote TD products, and route complex requests to the right specialist.

The role requires a high school diploma, comfort with MS Office and branch software, and excellent communication and service skills. Training is provided and opportunities for growth across TD’s Canada-wide network.