Personal Banking Advisor & Customer Experience Pro

BMO Financial Group; Fort Smith; On-site; CAD 51,000 - 87,000; Full time

Job summary

A leading financial institution in Fort Smith is seeking a Retail Banking Sales & Service Representative. This role delivers exceptional customer service, provides financial solutions, and collaborates with branch partners to enhance customer relationships. Candidates should have 1-2 years of experience in a relevant field, strong customer service skills, and a commitment to helping clients. The position offers a salary range of $37,400 to $62,300, depending on experience and qualifications, along with a comprehensive benefits package.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Discretionary bonuses

Qualifications

• 1-2 years of relevant experience or equivalent education.
• Registration to sell investment products must be completed within 12 months.
• Experienced in social media and online tools.
• Passionate commitment to helping customers.

Responsibilities

• Provide exceptional service to customers and prospects.
• Guide customers on banking services and suggest appropriate solutions.
• Support operational activities and customer engagement.
• Collaborate with partners to identify referral opportunities.

Skills

Customer service skills

Consultative selling experience

Interpersonal skills

Analytical skills

Communication skills

Education

Relevant education or certification

Job description

A leading financial institution in Fort Smith is seeking a Retail Banking Sales & Service Representative. This role delivers exceptional customer service, provides financial solutions, and collaborates with branch partners to enhance customer relationships. Candidates should have 1-2 years of experience in a relevant field, strong customer service skills, and a commitment to helping clients. The position offers a salary range of $37,400 to $62,300, depending on experience and qualifications, along with a comprehensive benefits package.