People-First Store Leader | Grow, Coach & Delight Customers

Carters Inc.; Calgary; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

30% employee discount on brands

Referral bonuses

Paid time off

Holidays and parental leave

Adoption assistance

Development programs

Job summary

Carter’s Inc. in Calgary, AB is seeking an Assistant Store Manager to lead a dynamic team and deliver exceptional customer experiences on the sales floor. You will manage workforce scheduling, coach staff, and ensure brand standards across product areas and promotions.

The role requires at least 1 year of retail or related management experience, strong communication, and solid computer/Excel skills. A positive, inclusive environment and community focus are emphasized in our stores.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Build customer loyalty through Company sponsored programs
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Customer engagement

Communication

Supervisory experience

Retail management

Technology skills

Education

High school diploma

Tools

Outlook

Excel

Web navigation

Job description

Carter’s Inc. in Calgary, AB is seeking an Assistant Store Manager to lead a dynamic team and deliver exceptional customer experiences on the sales floor. You will manage workforce scheduling, coach staff, and ensure brand standards across product areas and promotions.

The role requires at least 1 year of retail or related management experience, strong communication, and solid computer/Excel skills. A positive, inclusive environment and community focus are emphasized in our stores.