Pega Business Analyst

Infosys; Canada; On-site; CAD 89,000 - 104,000; Full time

Job summary

A leading digital services firm in Canada is seeking a detail-oriented Business Analyst to contribute to the consulting lifecycle and develop strategies to meet client needs. The ideal candidate will have at least 8 years of experience in business analysis, especially within the banking sector, and a Bachelor's degree in a relevant field. Required skills include stakeholder management, analytical thinking, and familiarity with tools like JIRA and Power BI. This role offers a competitive salary range of $89,004 to $103,042 annually.

Qualifications

• Minimum 8 years of experience in business analysis within banking or financial services.
• Strong understanding of transaction banking products and services.
• Six Sigma certification (Green Belt or higher) is desired.
• Experience with automation tools like Pega or Appian is a plus.

Responsibilities

• Define the problem and propose solutions during consulting.
• Manage multiple stakeholders and contribute to project scope.
• Develop Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
• Support project delivery through requirement validation and UAT coordination.

Skills

Business analysis

Stakeholder management

Analytical thinking

Process improvement

Automation products knowledge

Agile methodologies

Data analysis tools

Education

Bachelor's degree in business, Finance, Information Systems, or related field

Tools

JIRA

Confluence

Visio

Excel

SQL

Power BI

Job description

Job Description

Infosys is seeking a meticulous and strategic Business Analyst to join our team. You will be an expert contributing to distinct phases of the consulting lifecycle. You will be intensely involved in business process consulting; you will define the problem, propose and create the solution. You will also play a key role in the development, configuration, and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value‑adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Qualifications

Candidate must be located within commuting distance of Mississauga, Ontario or be willing to relocate to the area. This position may require travel.
Bachelor's degree or foreign equivalent required from an accredited institution.
At least 4 years of Information Technology experience.
Candidates authorized to work for any employer in Canada without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Basic Qualifications

• Bachelor's degree in business, Finance, Information Systems, or related field.
• Minimum 8 years of experience in business analysis within the banking or financial services industry.
• Strong understanding of transaction banking products, services, and operational processes.
• Experience working in cross‑functional teams and managing multiple stakeholders.
• Six Sigma certification (Green Belt or higher) is desired, with demonstrated experience applying process improvement methodologies in banking operations.
• Working knowledge of automation products like Pega, Appian, etc. is desired, with firsthand experience in process modeling with BPMN standards.
• Candidates authorized to work for any employer in the Canada without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
• Location for this position is Mississauga, ON. This position requires relocation and/or travel to client/project location.

Preferred

• Partner with stakeholders across retail, commercial, and digital banking to gather and document business requirements.
• Analyze existing workflows, systems, and data to identify inefficiencies and recommend improvements.
• Develop Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and process maps.
• Collaborate with IT teams to translate business needs into technical specifications.
• Document User Stories and work with Product Owners for prioritization.
• Support project delivery through requirement validation, stakeholder communication, and UAT coordination.
• Ensure solutions comply with banking regulations (e.g., AML, KYC, OSFI guidelines).
• Contribute to change management and training efforts during solution rollouts.
• Proficiency in business analysis tools (e.g., JIRA, Confluence, Visio).
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication.
• Ability to work independently and manage competing priorities.
• Familiarity with Agile. Safe and Waterfall methodologies.
• Knowledge of data analysis tools (e.g., Excel, SQL, Power BI) is an asset.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Estimated annual compensation range for the candidate based in the below location will be:
Ontario: $89004 to $103042

EEO/About Us

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.