Patient Services Specialist: Welcomes, Schedules & Supports

solis optics; Vancouver; On-site; CAD 27,000 - 28,000; Part time

Benefits offered by this job

Optical coverage

Growth opportunities

Collaborative culture

Training programs

Job summary

solis optics is hiring a part-time Patient Services Specialist in Vancouver (Yaletown). You will greet customers, handle check-in/out, engage with customers via in-person, phone, and email channels, and coordinate appointments while assisting with prescription printouts and billing for patients and insurers.

The role emphasizes delivering exceptional service in a fast-paced retail environment, with opportunities for ongoing training and development and a supportive team culture.

Qualifications

• Previous retail experience is an asset.
• Ability to multi-task and thrive in a fast-paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences.
• A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively.

Responsibilities

• Greet and welcome customers, manage customer check-in and check-out.
• Engage with customers in person, by phone, and via email.
• Coordinate appointments, prepare prescription printouts.
• Manage billing and payments for patients, insurers and other third parties.
• Deliver exceptional customer service to ensure a positive customer experience.
• Support store operations by performing additional duties as required.

Skills

Retail experience

Multi-tasking

MS Office

Communication

Team player

Tools

MS Office Suite

Job description

solis optics is hiring a part-time Patient Services Specialist in Vancouver (Yaletown). You will greet customers, handle check-in/out, engage with customers via in-person, phone, and email channels, and coordinate appointments while assisting with prescription printouts and billing for patients and insurers.

The role emphasizes delivering exceptional service in a fast-paced retail environment, with opportunities for ongoing training and development and a supportive team culture.