Patient Services Specialist

Solis-Optics; Red Deer; On-site; CAD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive wages and optical coverage

Career growth and training

Job summary

Consumer's Optical - Red Deer - Bower Place, in partnership with solis optics, is hiring a Patient Services Specialist for a full-time role in our Red Deer store. You will greet customers, assist with check-in/check-out, and support appointments and billing in a fast-paced optical retail environment.

This position emphasizes exceptional service, strong communication, and teamwork. The role includes a mix of front-desk duties and store operations, with benefits and opportunities for growth within

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to multitask in a fast-paced retail setting.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and assist customers at check-in/check-out.
• Interact with customers in person, by phone, and by email.
• Coordinate appointments and prepare prescription printouts.
• Manage billing and payments for patients, insurers, and third parties.
• Deliver excellent customer service to create a positive experience.
• Support store operations with additional duties as needed.

Skills

Customer service

Retail experience

Multitasking

Tech savvy

Communication

Tools

MS Office Suite

Job description

We're hiring to fill a current vacancy, join our team at Consumer's Optical - Red Deer - Bower Place - partners of solis optics, as a Patient Services Specialist!

In this role you’ll deliver exceptional service and support, making an impact on people’s lives in a fun, supportive, dynamic, and rewarding environment.

This position is a full-tim role working30-40 hours per week. Our location is open Monday to Sunday.

What You'll Do

• Greet and welcome customers, manage customer check-in and check-out
• Engage with customers in person, by phone, and via email
• Coordinate appointments, prepare prescription printouts
• Manage billing and payments for patients, insurers and other third parties
• Deliver exceptional customer service to ensure a positive customer experience
• Support store operations by performing additional duties as required

What You Bring

• Previous retail experience is considered an asset
• Ability to multi-task and thrive in a fast-paced environment
• Proficiency with technology and computers, including MS Office Suite
• Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences
• A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively

How You'll Benefit

• Competitive wages and benefits with exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support your career growth

Why You Should Join Us

solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate and team member experience.