Patient Services Specialist - Part time

FYihealth Group; Red Deer; On-site; CAD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages and optical coverage

Rapid growth opportunities

Collaborative workplace culture

Continuous training and development

Job summary

solis optics is hiring in Red Deer, Alberta for a part-time Patient Services Specialist. Join a dynamic team focused on delivering exceptional service and meaningful customer experiences while supporting store operations.

As part of FYihealth Group, you will engage customers across in-person, phone, and email channels, coordinate appointments, handle billing, and ensure smooth patient flow in a busy optical retail environment. This role emphasizes collaboration and adaptability.

Qualifications

• Previous retail experience is preferred.
• Ability to multi-task in a fast-paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills to connect with customers.
• Collaborative, adaptable and proactive team player, flexible with priorities.

Responsibilities

• Greet and welcome customers, manage check-in/out.
• Engage with customers in person, by phone, and via email.
• Coordinate appointments and prepare prescription printouts.
• Manage billing and payments for patients, insurers and others.
• Deliver outstanding customer service to create a positive experience.
• Support store operations with additional duties as required.

Skills

Retail experience

Multi-tasking

MS Office

Communication skills

Team player

Tools

MS Office

Job description

We're hiring to fill a current vacancy, join our team at Red Deer - Molly Banister - partners of solis optics, as a Patient Services Specialist!

In this role you’ll deliver exceptional service and support, making an impact on people’s lives in a fun, supportive, dynamic, and rewarding environment.

This position is a part-time role working20-29 hours per week. Our location is open Monday to Saturday.

What You’ll Do

• Greet and welcome customers, manage customer check-in and check-out
• Engage with customers in person, by phone, and via email
• Coordinate appointments, prepare prescription printouts
• Manage billing and payments for patients, insurers and other third parties
• Deliver exceptional customer service to ensure a positive customer experience
• Support store operations by performing additional duties as required

What You Bring

• Previous retail experience is considered an asset
• Ability to multi-task and thrive in a fast-paced environment
• Proficiency with technology and computers, including MS Office Suite
• Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences
• A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively

How You’ll Benefit

• Competitive wages and benefits with exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support your career growth

Why You Should Join Us

solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people’s lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate and team member experience.