Patient Experience Specialist

solis optics; Red Deer; On-site; CAD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive wages and optical coverage

Career growth and training

Job summary

Consumer's Optical - Red Deer - Bower Place, in partnership with solis optics, is hiring a Patient Services Specialist for a full-time role in our Red Deer store. You will greet customers, assist with check-in/check-out, and support appointments and billing in a fast-paced optical retail environment.

This position emphasizes exceptional service, strong communication, and teamwork. The role includes a mix of front-desk duties and store operations, with benefits and opportunities for growth within

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to multitask in a fast-paced retail setting.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and assist customers at check-in/check-out.
• Interact with customers in person, by phone, and by email.
• Coordinate appointments and prepare prescription printouts.
• Manage billing and payments for patients, insurers, and third parties.
• Deliver excellent customer service to create a positive experience.
• Support store operations with additional duties as needed.

Skills

Customer service

Retail experience

Multitasking

Tech savvy

Communication

Tools

MS Office Suite

Job description

Consumer's Optical - Red Deer - Bower Place, in partnership with solis optics, is hiring a Patient Services Specialist for a full-time role in our Red Deer store. You will greet customers, assist with check-in/check-out, and support appointments and billing in a fast-paced optical retail environment.

This position emphasizes exceptional service, strong communication, and teamwork. The role includes a mix of front-desk duties and store operations, with benefits and opportunities for growth within