Patient Services Representative II- Bayonet Point

Tampa General Hospital; Brandon; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare facility in Manitoba is seeking a patient registration professional to greet and register patients, guide new team members, and manage deposit reconciliation. Applicants must have experience in a medical or customer service environment, proficiency in computer software, and effective communication skills. This full-time position involves a day shift, with hours from 7:30 am to 4:00 pm, and occasional Saturdays.

Qualifications

• Minimum of one year work experience in a medical office.
• Knowledge of medical terminology desirable.
• Must have computer and phone experience.
• Previous office or call center experience preferred.
• Experience in customer service, preferably in a medical setting.

Responsibilities

• Greet, check-in, and register patients.
• Collect payments and prepare receipts.
• Assist team members and answer phones.
• Ensure patients have forms completed and signed.

Skills

Computer software proficiency

Excellent typing skills

Customer service knowledge

Problem solving

Effective communication

Education

High school graduate or GED

Job description

Job Description

This position is to greet, check‑in, and register patients who have arrived at our imaging facility for their radiologic procedure or test. The role will also be responsible for deposit reconciliation and assist with guiding and training of new team members.

Essential Duties and Responsibilities

• Greet, check‑in, and register patients who arrive to our facility for their scheduled appointment or walk‑in patients in a polite, prompt, and helpful manner.
• Scan the required documents into the system on their account for retrieval.
• Provide any necessary forms that need to be completed and obtain signatures as necessary.
• Collect time of service money (co‑pays, deductibles, and private pay), prepare receipt, and record in system under visit tab.
• Function in a team environment and assist other team members when needed.
• Answer the phone, escort patient to exam room, and schedule or reschedule patient’s exams.

Knowledge and Skills

• Proficient in computer software and excellent typing skills.
• Displays a high competency for the role and is very efficient in the registration process.
• Knowledge of customer service concepts and company policies including safety, privacy, and HIPAA.
• Problem solving techniques and skills.
• Able to communicate clearly to establish cooperative relationships with patients, families, physicians, and team members, and create a pleasant waiting room atmosphere.

Qualifications

• Minimum of one‑year work experience, preferably in a medical office setting.
• Knowledge of medical terminology desirable.
• Must have computer and phone experience.
• High school graduate or GED preferredli>
• Previous office or call center experience, preferred.
• Previous working experience in customer service, preferably in a medical setting.

Primary Location

Brandon

Other Locations

Trinity

Work Locations

TGHI Bloomingdale 3350 Bell Shoals Road Brandon 33511

Eligible for Remote Work

On Site

Job

Radiology/Imaging Services

Organization

TGH Imaging

Schedule

Full‑time

Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday

Shift

Day Job

Job Type

On Site

Shift Hours: 7:30am–4:00pm with occasional Saturdays