Patient Registration Clerk (Bilingual) - Repost

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare institution in Winnipeg is seeking a Patient Registration Clerk responsible for clerical duties in patient registration and directing patient movement. The ideal candidate should be fluent in English and French, possess good interpersonal communication skills, and have experience in a medical office environment. A successful applicant will help ensure the office operates smoothly while providing excellent service to patients.

Qualifications

• 1 year related experience in an office, clinical environment, or patient registration department.
• Fluently bilingual in French and English.
• Ability to retain confidential information.

Responsibilities

• Perform clerical duties for patient registration.
• Direct and control patient movement in the department.
• Maintain accurate death records and assist with new staff orientation.

Skills

Fluent in English and French

Keyboarding speed: 35 wpm

Good interpersonal communication skills

Strong telephone manner

Ability to work independently

Demonstrated problem-solving skills

Ability to multi-task

Education

Grade XII or recognized equivalent

Completion of a medical office secretarial program

Medical terminology course

Job description

Position Overview

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Under the general supervision of the Manager, Patient Registration, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Patient Registration Clerk is responsible for: performing clerical duties to include obtaining necessary patient demographic information and registering patients on computer system; performing all receptionist's functions including directing and controlling patient movement in the department; maintaining accurate death records; making telephone calls as requested; requesting charts from Health Records; assisting with orientation of new staff; providing direction and feedback to students during student practicums; and performing other related duties as assigned.

Responsibilities

• Perform clerical duties to obtain necessary patient demographic information and register patients on the computer system.
• Perform receptionist functions including directing and controlling patient movement in the department.
• Maintain accurate death records; make telephone calls as requested; request charts from Health Records.
• Assist with orientation of new staff; provide direction and feedback to students during student practicums.
• Perform other related duties as assigned.

Experience

• One (1) year related experience in an office, clinical environment or in a patient registration department (e.g. secretary, receptionist, communications clerk, etc.).
• A combination of education and experience will be considered.

Education (Degree/Diploma/Certificate)

• Grade XII or recognized equivalent.
• Successful completion of a recognized medical office secretarial program or the first year of a recognized diploma/degree in a health-related field; or,
• Successful completion of a recognized medical terminology course.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Fluently bilingual in both English and French.
• Keyboarding speed: 35 wpm.
• Ability to work in a Windows operating environment.
• Ability to retain information which is of a confidential nature.
• Good interpersonal communication skills.
• Demonstrated problem-solving skills.
• Legible handwriting.
• Strong interpersonal skills and telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.
• Ability to multi-task in a fast-paced environment.

The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant’s proficiency level. For information on the required proficiency level, please contact the Human Resources Department.

Le candidat doit pouvoir comprendre et parler le français afin de soutenir une variété de conversations avec les patients et les familles. Une évaluation de la maîtrise de la langue sera effectuée dans le but de vérifier le niveau de compétence du candidat. Pour de plus amples renseignements au sujet du niveau linguistique, veuillez communiquer avec le service des Ressources humaines.

A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION

Physical Requirements

• Physically capable of assisting patients in wheelchairs, with luggage, etc.

St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.