Patient Experience Specialist – Healthcare Admin

Manitoulin Physio Centre; M’Chigeeng; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare clinic in Ontario is seeking a full-time Patient Experience Coordinator to enhance patient interactions and support clinic operations. The ideal candidate will have strong customer service skills, excellent communication abilities, and a background in office administration. Responsibilities include managing patient appointments, handling billing, and providing support to clinical staff. This role requires multi-tasking in a busy environment and experience with electronic medical records is an asset.

Qualifications

• Must have administrative experience in a busy office setting.
• Ability to efficiently communicate with clinical staff and patients.
• Understanding of privacy legislation is an asset.

Responsibilities

• Provide a positive first point of contact for all interactions.
• Manage appointments, messages, and general tasks of the clinic.
• Handle billing to insurance and assist with financial tasks.

Skills

Strong customer service skills

Excellent communication

Problem-solving skills

Multi-tasking ability

Education

Office administration background

Health sciences-related background

Experience or training in hospitality administration

Tools

Electronic medical records

Apple operating systems

Job description

A healthcare clinic in Ontario is seeking a full-time Patient Experience Coordinator to enhance patient interactions and support clinic operations. The ideal candidate will have strong customer service skills, excellent communication abilities, and a background in office administration. Responsibilities include managing patient appointments, handling billing, and providing support to clinical staff. This role requires multi-tasking in a busy environment and experience with electronic medical records is an asset.