Patient Care Coordinator

Resolve Sleep Health; Chilliwack; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Family support program

Job summary

Resolve Sleep Health in Chilliwack, BC is seeking a Patient Care Coordinator to be the first point of contact for patients and to help keep the clinic running smoothly. You’ll support our clinical team and contribute to delivering excellent care across the patient journey.

Ideal candidates bring a passion for people, strong customer service, and comfort with EMR systems and virtual care. Healthcare or customer service experience is valued, with a team-first approach and bilingual bonus

Qualifications

• Experience in healthcare, administration or customer service.
• Comfort with digital tools and EMR systems.
• Languages bonus is a plus.

Responsibilities

• Welcoming patients and guiding their care journey with high-quality service.
• Coordinate appointments, manage referrals and provide admin support.
• Educate patients on sleep therapy assessments, support and equipment.
• Handle insurance claims, payments and billing; assist resupply needs.
• Support clinic operations to maintain a clean, organized environment.

Skills

Customer service

Detail oriented

Team player

Healthcare awareness

Multilingual

Tools

EMR systems

Virtual care

Job description

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a Patient Care Coordinator to join our team in beautiful Chilliwack, BC.

In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.

What you’ll be doing:

• Welcoming patients and helping them navigate their care journey with friendly, high-quality service standards
• Coordinating appointments, managing referrals, and providing administrative support
• Educating patients on sleep therapy assessments, support and equipment
• Handling insurance claims, payments, and billing
• Supporting sales of therapy products and resupplyContributing to a clean, organized, and well-functioning clinic environment
• Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values

What you bring:

• A passion for people and exceptional customer service skills
• Detail-oriented and a quick learner who thrives in a busy clinic
• A team-first mindset and a solutions-focused approach
• Previous experience in healthcare, administration, or customer service
• Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)
• Bonus points for additional languages

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• Employee Family Assistance Program
• Wellness + vacation hours
• Employee discounts on products/services
• A supportive, passionate, and fun team culture

This is more than a job — it’s a chance to make a real difference. Learn more about us at www.resolvesleep.com .

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.