Patient Care Coordinator-Term Contract

Resolve Sleep Inc.; Victoria; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Resolve Sleep Health in Canada is seeking a Patient Care Coordinator in Oak Bay, BC. This term contract position runs through May 2027. You will be the first contact for patients, setting a positive tone and supporting our clinical team.

You’ll coordinate appointments, manage referrals, educate patients on sleep therapy and equipment, handle insurance claims and billing, and assist with product resupply. If you have healthcare or admin experience, strong customer service, and comfort with EMR

Qualifications

• Passion for people and excellent customer service.
• Detail-oriented and able to learn in a busy clinic.
• Team-first mindset with a solutions focus.
• Experience in healthcare, administration or customer service.
• Comfort with digital tools and EMR systems.
• Second language is an asset.

Responsibilities

• Welcoming patients and helping them navigate their care journey with friendly, high-quality service standards.
• Coordinating appointments, managing referrals, and providing administrative support.
• Educating patients on sleep therapy assessments, support and equipment.
• Handling insurance claims, payments, and billing.
• Supporting sales of therapy products and resupply.
• Contributing to a clean, organized, and well-functioning clinic environment.
• Acting as a role model and ambassador to the company by living our Resolve Sleep Health values.

Skills

Customer service

Detail-oriented

Team-oriented

Healthcare admin experience

EMR systems

Second language

Tools

EMR systems

Job description

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 120 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a Patient Care Coordinatorto join our team in Oak Bay,BC.This is a Term Contract position expected to continue until approximately May 2027.

In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.

What you’ll be doing:

• Welcoming patients and helping them navigate their care journey with friendly, high-quality service standards
• Coordinating appointments, managing referrals, and providing administrative support
• Educating patients on sleep therapy assessments, support and equipment
• Handling insurance claims, payments, and billing
• Supporting sales of therapy products and resupply
• Contributing to a clean, organized, and well-functioning clinic environment
• Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values

What you bring:

• A passion for people and exceptional customer service skills
• Detail-oriented and a quick learner who thrives in a busy clinic
• A team-first mindset and a solutions-focused approach
• Previous experience in healthcare, administration, or customer service
• Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)
• Ability to communicate in a second language is considered an asset.

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• Wellness + vacation hours
• Employee discounts on products/services
• A supportive, passionate, and fun team culture

This is more than a job — it’s a chance to make a real difference.

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.