Customer Service Coordinator

Socket.dev; Calgary; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with incentive

Health & Dental Benefits

Wellness + vacation hours

Employee discounts

Professional development reimbursement

Supportive team culture

Job summary

Resolve Sleep Health in Calgary, Canada, seeks a Customer Service Coordinator to deliver exceptional service and support to patients and clients. You will be the first point of contact, helping guide customers through their care journey with empathy and accuracy.

The role requires 1-3 years in customer service, strong communication, and the ability to manage multiple tasks in a fast-paced setting. We offer competitive compensation and comprehensive benefits.

Qualifications

• 1-3 years of customer service experience, strong written and verbal communication.
• Healthcare and/or retail background a plus.
• Familiar with digital tools including Shopify or Salesforce.

Responsibilities

• Help customers navigate their care journey with high-quality service.
• Respond to inquiries via email and phone in a timely manner.
• Provide support on orders, shipping, returns and account issues.
• Assist with inventory tracking and order management.
• Handle customer complaints and escalate when needed.
• Maintain accurate records of interactions and transactions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Tools

Shopify

Salesforce

Job description

Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development.

Location: Calgary, Canada

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a Customer Service Coordinator to support our Calgary office.

The ideal candidate will have 1-3 years of customer service experience, with strong written and verbal communication skills.In this important front-line role, you'll be the first point of contact for customers—setting the tone for a positive, supportive experience from start to finish.

What you’ll be doing:

• Help customers navigate their care journey with friendly, high-quality service standards
• Respond to customer service inquiries via email and phone
• Provide timely and professional support regarding orders, shipping, returns, product information and account issues
• Assist with inventory tracking and order management
• Handle customer complaints and elevate issues when necessary
• Maintain accurate records of customer interactions and transactions

What you bring:

• A passion for people and exceptional customer service skills
• Detail-oriented and a quick learner
• A patient-first mindset and solutions-focused approach
• Previous experience in customer service, healthcare and/or retail
• Familiar with digital tools including (Shopify, Salesforce, or similar platforms)
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proactive, resourceful, and able to work both independently and collaboratively

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• Health & Dental Benefits
• Wellness + vacation hours
• Employee discounts on products/services
• Professional development & professional dues reimbursement
• A supportive, passionate, and fun team culture

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.