Part-Time Customer Experience Specialist – Ottawa

Scotiabank; Ottawa; On-site; CAD 12,000 - 18,000; Part time

Job summary

Scotiabank in Ottawa is seeking a Customer Experience Associate to join a branch team on a 15 hours/week schedule.

You will build strong customer relationships, process transactions and promote digital banking tools, helping clients achieve their financial goals. The role emphasizes a proactive, customer‑friendly approach within a collaborative, high‑performing environment that values service and growth. Flexibility with schedule and a willingness to learn are valued.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Flexible schedule availability for a part-time role.
• Comfortable in simple sales situations.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply and clearly.
• Promote digital and self-service banking options to customers.

Skills

Customer service

Active listening

Digital banking

Sales opportunities

Job description

Scotiabank in Ottawa is seeking a Customer Experience Associate to join a branch team on a 15 hours/week schedule.

You will build strong customer relationships, process transactions and promote digital banking tools, helping clients achieve their financial goals. The role emphasizes a proactive, customer‑friendly approach within a collaborative, high‑performing environment that values service and growth. Flexibility with schedule and a willingness to learn are valued.