Part-Time Customer Experience Specialist (Bank Branch)

Scotiabank; Chilliwack; On-site; CAD 25,000 - 30,000; Part time

Job summary

Scotiabank in Chilliwack is seeking a Customer Experience Associate (22.5hrs/week) to be the face of our branch, delivering caring service and helping customers reach their financial goals. You'll handle daily transactions, welcome clients, and identify simple sales opportunities while guiding them to digital banking options.

The role emphasizes customer relationships, a friendly, efficient manner, and the ability to learn quickly in a fast-paced environment.

Qualifications

• Proven customer service skills through work or community involvement (≤140 chars).
• Willing to assist in a professional, friendly and efficient manner (≤140 chars).
• Available to work a flexible schedule (≤140 chars).
• Comfortable in simple sales situations (≤140 chars).
• Strong technical skills and ability to promote digital/self-service banking to customers (≤140 chars).

Responsibilities

• Take a proactive approach to discovering customers’ needs and listening to understand what they are asking for.
• Process day-to-day transactions.
• Contribute to branch targets by identifying and fulfilling simple sales opportunities.
• Be a technology expert and share knowledge by introducing clients to mobile banking applications.

Skills

Customer service

Tech literacy

Tools

Mobile banking apps

Job description

Scotiabank in Chilliwack is seeking a Customer Experience Associate (22.5hrs/week) to be the face of our branch, delivering caring service and helping customers reach their financial goals. You'll handle daily transactions, welcome clients, and identify simple sales opportunities while guiding them to digital banking options.

The role emphasizes customer relationships, a friendly, efficient manner, and the ability to learn quickly in a fast-paced environment.