Client Experience Specialist – Banking (Flexible Hours)

Scotiabank; Ottawa; On-site; CAD 24,000 - 30,000; Part time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Scotiabank in Ottawa's Gloucester Centre is seeking a Customer Experience Associate for a 30-hour weekly role. You will be the friendly face of the branch, handling everyday transactions and helping customers reach their financial goals.

You will uncover needs, promote digital and self-service options, and contribute to branch targets in a collaborative, inclusive team. A willingness to learn and adapt in a leading bank is essential for success.

Qualifications

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Skills

Customer service

Communication

Tech savviness

Sales awareness

Job description

Scotiabank in Ottawa's Gloucester Centre is seeking a Customer Experience Associate for a 30-hour weekly role. You will be the friendly face of the branch, handling everyday transactions and helping customers reach their financial goals.

You will uncover needs, promote digital and self-service options, and contribute to branch targets in a collaborative, inclusive team. A willingness to learn and adapt in a leading bank is essential for success.