Customer Experience Associate - Banking & Tech Help

Scotiabank; Kapuskasing; On-site; CAD 21,000 - 28,000; Part time

Job summary

Scotiabank in Kapuskasing, ON is seeking a Customer Experience Associate working 11.25 hours per week. You will be the face of the branch, delivering friendly service and assisting customers with everyday transactions.

You will build relationships, promote digital banking tools, and support branch goals in a collaborative, customer-first environment. Flexible scheduling and development opportunities are available.

Qualifications

• Have proven customer service skills through work or community involvement.
• Are willing to assist in a professional, friendly and efficient manner.
• Are comfortable in simple sales situations.
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers.

Responsibilities

• Take a proactive approach to discovering customers’ needs and listening to understand what they are asking for.
• Processing day to day transactions.
• Identifying and fulfilling simple sales opportunities.
• Introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

Skills

Customer service

Digital banking knowledge

Communication

Job description

Scotiabank in Kapuskasing, ON is seeking a Customer Experience Associate working 11.25 hours per week. You will be the face of the branch, delivering friendly service and assisting customers with everyday transactions.

You will build relationships, promote digital banking tools, and support branch goals in a collaborative, customer-first environment. Flexible scheduling and development opportunities are available.