Customer Experience Specialist - Banking & Digital Tools

Scotiabank; Whitchurch-Stouffville; On-site; CAD 42,000 - 56,000; Full time

Job summary

Scotiabank in Ontario is seeking a Customer Experience Associate to be the face of our branches, delivering excellence in service and helping customers achieve their financial goals. You’ll guide clients through daily transactions, promote digital banking, and build lasting relationships in a busy branch setting.

Ideal candidates bring strong customer service orientation, enjoy learning, and can work a flexible schedule in a target-driven environment, contributing to branch success and community

Qualifications

• Experience delivering friendly and efficient customer service.
• Ability to explain banking concepts simply to customers.
• Willingness to promote digital and self-serve options.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment and contribute to a team setting.
• Demonstrate eagerness to learn and determination to succeed.
• Process day-to-day transactions and assist customers with banking needs.

Skills

Customer service

Digital banking

Flexible schedule

Tech literacy

Tools

Branch cash handling

Job description

Scotiabank in Ontario is seeking a Customer Experience Associate to be the face of our branches, delivering excellence in service and helping customers achieve their financial goals. You’ll guide clients through daily transactions, promote digital banking, and build lasting relationships in a busy branch setting.

Ideal candidates bring strong customer service orientation, enjoy learning, and can work a flexible schedule in a target-driven environment, contributing to branch success and community