Part-Time Customer Experience Associate — Banking Solutions

TD; Burlington; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust in Burlington, Ontario, seeks a Customer Experience Associate to process financial transactions and advise customers on banking solutions. You will deliver excellent service while accurately handling deposits, withdrawals and bill payments, and promoting TD products.

The ideal candidate has a high school diploma and 1+ years of relevant experience, strong MS Office skills, and excellent communication. TD offers growth, total rewards, and a supportive work environment.

Qualifications

• High School diploma or equivalent; 1+ years of relevant experience is an asset.
• Undergraduate degree or equivalent is an asset.
• Strong admin, organizational, planning and time management skills.
• Hands-on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A proactive, accurate and detail-oriented communicator with customers.

Responsibilities

• Process deposits, withdrawals, and bill payments per procedures and regulations.
• Assess customer needs and recommend banking solutions accordingly.
• Respond to concerns using standard procedures and escalate non-standard items.
• Meet goals by promoting banking solutions and completing tasks timely.
• Build rapport with customers and advise on appropriate banking processes.
• Support team dynamics and participate in performance development.
• Assist teammates and keep status updates current.
• Deliver quality experiences and suggest operational improvements.

Skills

Customer service

MS Office

Communication

Time management

Detail oriented

Education

High School diploma

Undergraduate degree

Tools

MS Office

Job description

TD Canada Trust in Burlington, Ontario, seeks a Customer Experience Associate to process financial transactions and advise customers on banking solutions. You will deliver excellent service while accurately handling deposits, withdrawals and bill payments, and promoting TD products.

The ideal candidate has a high school diploma and 1+ years of relevant experience, strong MS Office skills, and excellent communication. TD offers growth, total rewards, and a supportive work environment.