Customer Experience Banker

TD; Mississauga; On-site; CAD 47,000 - 59,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Mississauga to handle deposits, withdrawals, and bill payments while advising clients on banking solutions. You will resolve concerns and promote services, contributing to a positive customer experience.

The role requires strong communication, organization, and time-management skills, with a focus on accuracy and customer care. On-site at a TD branch in a fast-paced environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook).

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs to recommend solutions for their banking.
• Respond and resolve customer concerns using standard procedures.
• Promote banking solutions and complete business processes accurately.
• Connect with customers to advise banking solutions clearly.
• Deliver quality customer experiences and suggest operational improvements.

Skills

Administration

Organization

Time management

Communication

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Job description

TD Canada Trust is seeking a Customer Experience Associate in Mississauga to handle deposits, withdrawals, and bill payments while advising clients on banking solutions. You will resolve concerns and promote services, contributing to a positive customer experience.

The role requires strong communication, organization, and time-management skills, with a focus on accuracy and customer care. On-site at a TD branch in a fast-paced environment.