Banking Experience Associate — Customer Solutions

The Toronto-Dominion Bank (Canada); Halton Hills; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Acton, Ontario. You will handle deposits, withdrawals, and bill payments, while delivering a positive customer experience and advising on suitable banking solutions.

You will understand customer needs, resolve concerns, and promote TD banking options to meet goals in a fast-paced branch environment. Join a team focused on service quality and continuous improvement.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Proficient in Word, Excel, Outlook and internet; accurate and detail oriented.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments.
• Understand customer needs to recommend banking solutions for a positive experience.
• Respond to and resolve customer concerns using standard procedures and escalate non-standard activities when needed.
• Promote banking solutions to achieve assigned goals and complete processes accurately and timely.
• Deliver quality customer experiences and contribute to a positive team environment.

Skills

Customer service

Communication

Education

High School diploma

Tools

MS Office

Job description

TD Canada Trust is seeking a Customer Experience Associate in Acton, Ontario. You will handle deposits, withdrawals, and bill payments, while delivering a positive customer experience and advising on suitable banking solutions.

You will understand customer needs, resolve concerns, and promote TD banking options to meet goals in a fast-paced branch environment. Join a team focused on service quality and continuous improvement.