Personal Banking Experience Specialist

The Toronto-Dominion Bank (Canada); Burlington; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Burlington, Ontario. You will handle customer service transactions, understand customer needs, and advise banking solutions to ensure a positive experience.

Join a team focused on delivering exceptional service and promoting TD's customer-centric approach. You will process transactions, resolve concerns, and work toward goals while contributing to a collaborative, inclusive work environment.

Qualifications

• Minimum High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

Attention to detail

Time management

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Internet

Word

Excel

Outlook

Job description

TD Canada Trust is seeking a Customer Experience Associate in Burlington, Ontario. You will handle customer service transactions, understand customer needs, and advise banking solutions to ensure a positive experience.

Join a team focused on delivering exceptional service and promoting TD's customer-centric approach. You will process transactions, resolve concerns, and work toward goals while contributing to a collaborative, inclusive work environment.