Part-Time Branch Customer Experience Associate

Scotiabank; Toronto; On-site; CAD 22,000 - 28,000; Part time

Job summary

Scotiabank is seeking a Customer Experience Associate to join our North York branch on a part-time basis (18.75 hours/week). You will be the face of our branch, delivering exceptional service and helping clients achieve their financial goals.

As a people-centric team member, you will build relationships, uncover customer needs, explain concepts simply, and promote digital banking options. This role emphasizes service, teamwork, and a willingness to learn in a fast-paced environment.

Qualifications

• Experience delivering friendly, helpful customer service in-person or remotely.
• Ability to identify customer needs and explain solutions clearly.
• Willingness to work a flexible schedule including part-time hours.
• Comfort promoting digital and self-service banking options to clients.
• Strong communication and teamwork skills.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers' needs through proactive conversations.
• Explain complex banking concepts in simple terms.
• Contribute to branch targets by identifying simple sales opportunities.
• Assist customers with mobile and digital banking tools.

Skills

Customer service

Sales awareness

Flexibility

Tech savviness

Digital banking promotion

Job description

Scotiabank is seeking a Customer Experience Associate to join our North York branch on a part-time basis (18.75 hours/week). You will be the face of our branch, delivering exceptional service and helping clients achieve their financial goals.

As a people-centric team member, you will build relationships, uncover customer needs, explain concepts simply, and promote digital banking options. This role emphasizes service, teamwork, and a willingness to learn in a fast-paced environment.