Ottawa: Customer Experience Associate — Part-Time

Scotiabank; Ottawa; On-site; CAD 21,000 - 30,000; Part time

Job summary

Scotiabank is seeking a Customer Experience Associate in Ottawa, Ontario, working 11.25 hours per week, to be the face of our branches and drive exceptional service throughout the customer journey.

You will build relationships, uncover customer needs, promote digital banking tools, and contribute to branch targets in a friendly, team-oriented environment. A tech-savvy, customer-focused attitude is essential for success.

Qualifications

• Proven customer service skills and ability to identify client needs.
• Ability to promote digital banking tools and self-service options.
• Comfort with basic sales in a service context.
• Strong communication of concepts to customers.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment and teamwork.

Skills

Customer service

Sales

Technology

Communication

Job description

Scotiabank is seeking a Customer Experience Associate in Ottawa, Ontario, working 11.25 hours per week, to be the face of our branches and drive exceptional service throughout the customer journey.

You will build relationships, uncover customer needs, promote digital banking tools, and contribute to branch targets in a friendly, team-oriented environment. A tech-savvy, customer-focused attitude is essential for success.