Customer Experience Associate – Branch Banking & Tech Support

Scotiabank; Richmond; On-site; CAD 38,518,000 - 53,726,000; Part time

Benefits offered by this job

Competitive compensation

Internal training

Career development

Job summary

Scotiabank in Richmond, BC is seeking a Customer Experience Associate at Alderbridge Place Branch for 30 hours per week. You will be the face of the branch, delivering friendly service and guiding customers through everyday banking needs.

You will uncover customer needs, process transactions, and promote digital options while building strong relationships in a supportive team. This role emphasizes helping customers reach their financial goals and contributing to branch targets.

Qualifications

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Skills

Customer service

Flexible schedule

Sales mindset

Digital banking

Team player

Technical skills

Job description

Scotiabank in Richmond, BC is seeking a Customer Experience Associate at Alderbridge Place Branch for 30 hours per week. You will be the face of the branch, delivering friendly service and guiding customers through everyday banking needs.

You will uncover customer needs, process transactions, and promote digital options while building strong relationships in a supportive team. This role emphasizes helping customers reach their financial goals and contributing to branch targets.