Part-Time Banking Customer Experience Associate

TD Bank Group; Vancouver; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Bank Group in Vancouver, BC, is hiring a Customer Experience Associate to support everyday banking needs. You will process deposits, withdrawals and bill payments, identify customer needs, and propose suitable solutions while upholding TD policies and confidentiality.

This role emphasizes a positive customer experience and accurate service delivery. Ideal candidates have a High School diploma or 1+ years of relevant experience and preferably an undergraduate degree.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
• Japanese language skills are considered an asset for this opportunity.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

Organizational skills

Time management

Detail oriented

Initiative

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Job description

TD Bank Group in Vancouver, BC, is hiring a Customer Experience Associate to support everyday banking needs. You will process deposits, withdrawals and bill payments, identify customer needs, and propose suitable solutions while upholding TD policies and confidentiality.

This role emphasizes a positive customer experience and accurate service delivery. Ideal candidates have a High School diploma or 1+ years of relevant experience and preferably an undergraduate degree.