Banking Customer Experience Pro

TD; White Rock; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust in White Rock, BC seeks a Customer Experience Associate to assist customers with deposits, bill payments, and product guidance. You will identify needs, propose banking solutions, and deliver accurate transactions while maintaining a positive, respectful service standard.

The role emphasizes collaboration, accuracy, and adherence to TD's conduct guidelines; strong communication and organizational skills are essential to succeed in a fast-paced, customer-focused environment.

Qualifications

• High School diploma or equivalent; 1+ years of relevant experience preferred.
• Proficiency with MS Office (Word, Excel, Outlook).
• Strong organizational, planning and time management abilities.

Responsibilities

• Process deposits, withdrawals, and bill payments per procedures and regulations.
• Assess customer needs and recommend suitable banking solutions.
• Resolve customer concerns using standard procedures and escalate when needed.
• Meet targets by promoting banking solutions and completing tasks accurately.
• Engage with customers and colleagues to maintain a positive service environment.

Skills

Customer service

MS Office

Time management

Communication skills

Attention to detail

Education

High School diploma

Undergraduate degree (asset)

Job description

TD Canada Trust in White Rock, BC seeks a Customer Experience Associate to assist customers with deposits, bill payments, and product guidance. You will identify needs, propose banking solutions, and deliver accurate transactions while maintaining a positive, respectful service standard.

The role emphasizes collaboration, accuracy, and adherence to TD's conduct guidelines; strong communication and organizational skills are essential to succeed in a fast-paced, customer-focused environment.