Part-Time Banking Customer Experience Associate

TD Bank; Sooke; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Sooke, British Columbia, is seeking a Customer Experience Associate to support customers with transactions and advisory services at the branch. You will process deposits, withdrawals, and bill payments, and promote TD products while maintaining accuracy and compliance.

Strong communication and time-management skills are essential; bilingual language abilities (Spanish, Punjabi, and/or French) are considered an asset for this opportunity.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and personal development.

Skills

Customer service

MS Office

Communication

Time management

People skills

Education

High School diploma

Undergraduate degree (asset)

Tools

Word

Excel

Outlook

Job description

TD Canada Trust in Sooke, British Columbia, is seeking a Customer Experience Associate to support customers with transactions and advisory services at the branch. You will process deposits, withdrawals, and bill payments, and promote TD products while maintaining accuracy and compliance.

Strong communication and time-management skills are essential; bilingual language abilities (Spanish, Punjabi, and/or French) are considered an asset for this opportunity.