Banking Customer Experience Specialist

The Toronto-Dominion Bank (Canada); North Vancouver; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust in North Vancouver, BC is hiring a Customer Experience Associate to deliver exceptional customer service and support banking needs at the branch. You will process transactions, understand customer needs, and guide clients to suitable solutions while maintaining accuracy and compliance.

The role emphasizes a customer-centric approach, effective communication, and teamwork in a fast-paced retail banking environment with opportunities for growth and development.

Qualifications

• High School diploma and/or 1+ years of relevant experience; Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
• Mandarin language skills are considered an asset for this opportunity.

Responsibilities

• Process financial transactions accurately and in line with procedures.
• Understand customer needs to recommend appropriate banking solutions.
• Respond and resolve customers' concerns using standard procedures and escalate non-standard activities as needed.
• Achieve assigned goals by promoting banking solutions and completing processes timely and accurately.
• Connect with customers to advise them on banking solutions and processes.
• Promote a positive, diverse and equitable work environment and participate in personal development.
• Support the team by staying coordinated and keeping stakeholders updated.

Skills

MS Office

Communication skills

Time management

Detail orientation

Initiative

Customer interaction

Mandarin language (asset)

Tools

MS Word

MS Excel

MS Outlook

Internet

Job description

TD Canada Trust in North Vancouver, BC is hiring a Customer Experience Associate to deliver exceptional customer service and support banking needs at the branch. You will process transactions, understand customer needs, and guide clients to suitable solutions while maintaining accuracy and compliance.

The role emphasizes a customer-centric approach, effective communication, and teamwork in a fast-paced retail banking environment with opportunities for growth and development.