Banking Customer Experience Specialist

Cari; Vancouver; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust in Vancouver, BC, is seeking a Customer Experience Associate to handle customer transactions, advise on banking solutions, and deliver a positive customer experience. The role focuses on accurate processing of deposits, withdrawals, and payments while understanding client needs and promoting TD products.

Ideal candidates have a High School diploma (or higher) and 1+ years of relevant experience, strong MS Office skills, and excellent communication.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Spanish language skills are considered an asset for this opportunity.
• MS Office (Word, Excel, Outlook) and Internet proficiency required.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand customer needs to recommend solutions tailored to those needs.
• Respond and resolve customer concerns using standard procedures and escalate as needed.
• Achieve assigned goals by promoting banking solutions and completing processes accurately.
• Build rapport with customers and advise on banking solutions and processes.

Skills

Customer service

MS Office

Communication

Spanish language asset

Education

High School diploma or equivalent

Undergraduate degree asset

Tools

Word

Excel

Outlook

Internet

Job description

TD Canada Trust in Vancouver, BC, is seeking a Customer Experience Associate to handle customer transactions, advise on banking solutions, and deliver a positive customer experience. The role focuses on accurate processing of deposits, withdrawals, and payments while understanding client needs and promoting TD products.

Ideal candidates have a High School diploma (or higher) and 1+ years of relevant experience, strong MS Office skills, and excellent communication.