Part-Time Appointment Coordinator/Service Liaison

South Trail Hyundai; Calgary; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Advancement opportunities

RRSP matching

Forward-thinking environment

Employee discounts

McManes Automotive Group

Job summary

South Trail Nissan in Calgary is seeking a Part-Time Appointment Coordinator/Service Liaison to join our service team. The role focuses on converting inbound phone and internet opportunities into solid service appointments, while delivering friendly, patient, and proactive customer service.

You will manage calls, greet guests, and schedule/confirm appointments, ensuring after-service follow-up and adherence to policies.

Qualifications

• Minimum 2 years in a call center environment.
• Minimum 3 years customer experience.
• Some automotive/BDC experience preferred.
• Must have basic “technical” understanding.
• Ability to multitask and navigate different computer applications.
• Ability to handle and understand customers’ expectations in the luxury service segment.
• Able to manage 40-60+ telephone calls per day.

Responsibilities

• Answer and direct incoming calls using a multi-line phone system.
• Greet and assist walk-in guests.
• Manage and maintain vehicle keys and important documents.
• Represent South Trail Nissan professionally and ethically in oral and written communication.
• Describe benefits of preventative maintenance, products, and services to customers.
• Maintain positive customer relations and accurate database management.
• Efficiently handle inbound, outbound, and internet opportunities to schedule service.

Job description

South Trail Nissan is looking for a Part-TimeAppointment Coordinator/Service Liaison to join itsteam ofprofessionals.

Working inthe dealership’s Service Department, this individual will be responsible forthe conversion of in-bound Phone and Internet opportunities with the goal ofsetting solid appointments for the service department. The AppointmentCoordinator/Service Liason must be friendly, patient, enthusiastic, and a self-motivated teamplayer with outstanding communication skills, a positive attitude, and feelcomfortable speaking on the phone.

• Opportunityfor advancement – we develop our people and promote from within.
• RRSPMatching Program.
• Forwardthinking work environment.
• Employeediscounts for you and your family.
• Apart of McManes Automotive.

Duties

• Answerand direct incoming calls based on the needs of the caller using a multi-linephone system.
• Greetand assist walk-in guests.
• Manageand maintain vehicle keys, and important documents.
• Alwaysrepresent South Trail Nissan in a courteous and professional manner in attitude andappearance and behave ethically. Use professional demeanor in oral and writtencommunication with internal and external customers.
• Describingthe benefits of preventative maintenance, products and services to customersthat walk in and over the phone.
• Maintainingpositive customer relations.
• Accuratedatabase management.
• Efficienthandling of inbound, outbound, and internet opportunities to schedule servicedue on vehicles.
• Schedulemanagement that includes booking, rescheduling and confirming appointments.
• Ensureafter service follow up is performed.
• CustomerService outbound calls.
• Followall company and manufacturer policies, directives, and procedures.
• Complywith required health and safety regulations.
• Anyother duties assigned by management.

Requirements

• Minimum2 years in a call center environment.
• Minimum3 years customer experience.
• Someautomotive/BDC experience preferred.
• Musthave basic “technical” understanding.
• Abilityto multitask and navigate different computer applications.
• Abilityto handle and understand customers’ expectations in the luxury service segment.
• Ableto manage 40-60+ telephone calls per day.
• Adaptto changing needs of department.
• StrongVerbal and Written Communication Skills, Excellent Computer Skills and,Excellent Customer Service Skills.
• Superiortelephone mannerisms and strong interpersonal skills.
• Excellentorganizational, prioritizing and time management skills.
• Negotiation,and objection handling skills.

Availibility

• Part-Time
• Monday-Wednesday + Additional days if needed

We value yourprivacy and are committed to maintaining the confidentiality of yourapplication. Rest assured that your application will be received and handledwith the utmost discretion.

TheMcManes Automotive Group is an equal opportunity employer that welcomes allapplicants. Wethank you for your interest, however, only those applicants selected for aninterview will be contacted.

Thank you forconsidering a career at South Trail Nissan!