Service Appointment Coordinator

CanadaOne Auto Group Inc.; Richmond Hill; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Program

Training and development

Job summary

Wilson Niblett Motors Limited is seeking a Service Appointment Coordinator to handle all incoming service calls and emails, promote recommended maintenance, and manage customer information in the dealership system. You will perform outbound reminders and coordinate scheduling while escalating any concerns through established processes.

The role emphasizes delivering exceptional customer experiences, maintaining organization, and working in a high-volume, process-driven environment.

Qualifications

• Previous Dealership Service Department Appointment Booking experience preferred
• Previous customer service/administrative experience required
• Experience with CDK or DealerMine an asset

Responsibilities

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and raise customer concerns with management using our process

Skills

Customer service

Multitasking

Phone communication

Education

High school diploma or equivalent

Tools

CDK experience

DealerMine experience

Job description

Wilson Niblett Motors Limitedis currently seeking an Service Appointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.

Purpose/Summaryof Position:

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and raise customer concerns with the management team usingour process

Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

• Passionfor delivering a consistently exceptional customer experience
• Abilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phone
• Energizedby challenges; driven to improve efficiencies, learn and grow
• Proactive self-starterwith a desire for accountability
• Operateswith the highest level of integrity
• Exceptionalinitiative, high energy and positive attitude
• Processdriven with impeccable organization and prioritization abilities
• Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment
• Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

• Previous Dealership Service Department Appointment Booking experience preferred
• Preferred Previous customer service/administrative experience required
• Experience with CDK or Dealermine an asset

Why We’re Awesome:

• Commitmentto an exceptional employee experience
• Employeeand Family Assistance Program
• Collaborativework environment, group support and ongoing training

Wilson Niblett Motor Limitedis an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at 905-884-0991 to make your needs known in advance.