Guest-Focused Service Scheduler (Part-Time)

Go Auto; Edmonton; On-site; CAD 23,000 - 32,000; Part time

Benefits offered by this job

Training through Go Auto U

Career growth

Employee programs

Community involvement

Job summary

Go Nissan South is seeking a Part-Time Service Appointment Coordinator to help deliver a great experience for our service guests. Schedule: Friday, Saturday, and Monday, approximately 26 hours per week.

This role involves appointment coordination, guest experience, recalls/warranty information, payments, and coordination with parts. Prior dealership or service advisor experience is a plus; strong customer service and communication are essential.

Qualifications

• Previous dealership, service appointment coordination, or service advisor experience preferred.
• Strong customer service skills and a friendly, professional demeanor.
• Excellent written and verbal communication.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Comfortable using computers and learning dealership software.

Responsibilities

• Appointment Coordination: Schedule service appointments, confirm bookings, and keep guests informed of updates.
• Guest Experience: Greet guests warmly and help make each service visit smooth and welcoming.
• Saturday Internal Advisor Support: Assist with internal service advisor duties and coordinate internal vehicle service work.
• Recalls and Warranty: Check for outstanding recalls and discuss manufacturer warranty coverage.
• Communication: Respond to calls and emails promptly and professionally.
• Service Preparation: Coordinate with parts to ensure appointments run smoothly.
• Payment Processing: Collect and process payments following dealership procedures.
• Guest Follow-Up: Follow up with guests within 24 hours to gather feedback.

Skills

Customer service

Communication

Organization

Multitasking

Computer literacy

Dealership experience

Tools

Dealership software

Job description

Go Nissan South is seeking a Part-Time Service Appointment Coordinator to help deliver a great experience for our service guests. Schedule: Friday, Saturday, and Monday, approximately 26 hours per week.

This role involves appointment coordination, guest experience, recalls/warranty information, payments, and coordination with parts. Prior dealership or service advisor experience is a plus; strong customer service and communication are essential.