Service Appointment Coordinator/Cashier

McManes Automotive Group; Calgary; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Health Spending Account

RRSP Matching Program

Advancement opportunities

Forward-thinking work environment

Employee discounts for you and your..

McManes Automotive Group

Job summary

South Trail Chrysler in Calgary seeks a friendly, organized Full-Time Service Appointment Coordinator / Cashier to join the Service Department. You will support daily operations by coordinating appointments, handling payments, and delivering an exceptional customer experience.

If you are organized, personable, and enjoy a customer-focused environment, we’d love to hear from you! This role offers benefits and opportunities within the McManes Automotive Group.

Qualifications

• Previous customer service experience, preferably in automotive dealership or service.
• Strong verbal and written communication skills.
• Able to handle payments and basic cash reconciliation.
• Excellent telephone etiquette and a professional attitude.
• Organized with multitasking abilities.
• Proficient with computers and ability to navigate multiple applications.

Responsibilities

• Answer and direct incoming calls using a multi-line phone system.
• Schedule, reschedule, and confirm service appointments.
• Respond to online inquiries and assist customers with service questions.
• Greet walk-in customers and provide friendly, professional assistance.
• Make outbound calls for appointment confirmations, follow-ups, and inquiries.
• Explain recommended maintenance, products, and services to customers.
• Maintain accurate customer information and appointment records.
• Coordinate customer pickups and organize shuttle/valet drivers as required.
• Maintain a professional customer experience and relationships.

Skills

Customer service

Appointment coordination

Cashiering

Communication

Organizational skills

POS system

Tools

POS system

Job description

South Trail Chrysler is looking for a friendly, organized, and customer-focused Full-Time Service Appointment Coordinator / Cashier to join our Service Department! This position involves supporting daily service operations by coordinating customer appointments, handling incoming calls and inquiries, processing payments, and providing an exceptional customer experience.

If you're organized, personable, and enjoy working in a customer-focused environment, we'd love to hear from you!

• Opportunity for advancement – we develop our people and promote from within!
• Health Spending Account
• RRSP Matching Program
• Forward-thinking work environment
• Employee discounts for you and your family
• A part of the McManes Automotive Group

What You'll Do

Customer Service & Appointment Coordination

• Answer and direct incoming calls using a multi-line phone system.
• Schedule, reschedule, and confirm service appointments.
• Respond to online inquiries and assist customers with general service questions.
• Greet walk-in customers and provide friendly, professional assistance.
• Make outbound calls for appointment confirmations, service follow-ups, and customer inquiries.
• Explain recommended maintenance, products, and services to customers.
• Maintain accurate customer information and appointment records.
• Coordinate customer pickups and assist with organizing shuttle and valet drivers as required.
• Maintain positive customer relationships and ensure a professional customer experience.

Cashiering & Administrative Support

• Process customer payments accurately, including cash, debit, and credit transactions.
• Review repair orders and invoices with customers at checkout.
• Complete general repair order invoicing and daily cash reconciliation.
• Prepare daily reports and maintain accurate administrative records.Organize and maintain vehicle keys and important documents.
• Provide general administrative support to the Service Department as needed.
• Follow all company policies, procedures, and health and safety standards.
• Perform other duties as assigned by management.

What We're Looking For

• Previous customer service experience, preferably in an automotive dealership or service department.
• Strong verbal and written communication skills.
• Excellent telephone etiquette and a professional, friendly attitude.
• Strong organizational and multitasking abilities.
• Comfortable handling customer payments and basic cash reconciliation.
• Proficiency with computers and the ability to navigate multiple applications.
• Basic understanding of automotive service and maintenance is an asset.
• PBS experience is an asset.
• Ability to handle customer concerns professionally and effectively.
• Self-motivated, dependable, and able to work both independently and as part of a team.

The successful candidate will help keep the Service Department organized and running efficiently while ensuring customers receive timely assistance, properly scheduled appointments, and a smooth payment and checkout experience.

We value your privacy and are committed to maintaining the confidentiality of your application. Rest assured that your application will be received and handled with the utmost discretion.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Thank you for considering a career at South Trail Chrysler!