Service Appointment Coordinator

CanadaOne Auto Group Inc.; Toronto; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Employee and Family Assistance Program

Collaborative work environment

Ongoing training

Job summary

CanadaOne Auto Group Inc. is seeking a Service Appointment Coordinator to join our high-volume dealership team. You will handle all incoming service calls and emails, promote maintenance, and maintain vehicle/customer records with accuracy.

The role emphasizes exceptional customer experience, multitasking across systems, and proactive communication to schedule appointments and resolve issues in a fast-paced environment.

Qualifications

• Experience in a dealership service department appointment booking is preferred.
• Customer service/administrative experience is required.
• Experience with Reynolds & Reynolds or Dealermine is an asset.

Responsibilities

• Handle all incoming service calls and emails for service appointments.
• Advise and promote recommended scheduled maintenance.
• Answer customer inquiries, concerns and provide assistance where needed.
• Input and maintain vehicle/customer information in the computer system.
• Complete outbound reminder calls and emails to schedule appointments.
• Identify and escalate customer concerns with the management team using our process.

Skills

Customer service

Multi-tasking

Process driven

Strong communication

Accountability

Integrity

Problem solving

Tools

Reynolds & Reynolds

Dealermine

Job description

(Location) is currently seeking an Service A ppointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.

Purpose/Summaryof Position:

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escalation customer concerns with the management team usingour process

Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

• Passionfor delivering a consistently exceptional customer experience
• Abilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phone
• Energizedby challenges; driven to improve efficiencies, learn and grow
• Proactive self-starterwith a desire for accountability
• Operateswith the highest level of integrity
• Exceptionalinitiative, high energy and positive attitude
• Processdriven with impeccable organization and prioritization abilities
• Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment
• Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

• Previous Dealership Service Department Appointment Booking experience preferred
• Preferred Previous customer service/administrative experience required
• Experience with Reynolds & Reynolds or Dealermine an asset

Why We’re Awesome:

• Commitmentto an exceptional employee experience
• Employeeand Family Assistance Program
• Collaborativework environment, group support and ongoing training

(Location) is an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at (insert location's phone number) or hr@(LOCATION) to make your needs known in advance.