Service Advisor

South Trail Hyundai; North Vancouver; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Advancement opportunities

Competitive pay

RRSP matching

Forward-thinking environment

Employee discounts

Job summary

South Trail Nissan in North Vancouver is seeking a dedicated Full-Time Service Advisor to join our team and deliver exceptional customer service.

You will greet customers, capture vehicle data, define repair scope, explain estimates, and coordinate vehicle handovers with the service team while maintaining high satisfaction and clear communication.

Qualifications

• Minimum one year experience as a Service Advisor.
• ADP/PBS experience is a valuable asset.
• Solid general computer skills including MS Office and the internet.
• Maintain the highest level of customer satisfaction.
• Honesty & reliability towards the customer and adherence to agreements.
• Ability to work independently and stay polite in conflict situations.

Responsibilities

• Greeting the customer, taking over the vehicle, and checking the quality and accuracy of the customer and vehicle data (i.e., the VIN, mileage, instrument cluster messages).
• Defining the scope of repair with the customer.
• Defining and explaining the estimated time and costs to be expected.
• Reminding the customer of any open work or work recommended during the last visit.
• Monitoring the maintenance or repair process to ensure customer promise times are met.
• Communicating any additional work that may be required as identified by the technician to the customer.
• Preparing for customer consultation and coordinating vehicle handover with the customer.
• Explaining the work performed and invoice to the customer.
• Explaining the necessity/advantages of any additional recommended services and/or repairs.
• Ensuring the customer’s vehicle is in order, conveniently parked, and properly cleaned.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

ADP/PBS

Job description

South Trail Nissan is Hiring a Service Advisor!

We are seeking a dedicated and customer-focused Full-Time Service Advisor to join our team!

In this role you will thrive in a collaborative environment, working seamlessly with colleagues and customers across multiple generations. Here, we value cohesiveness and teamwork, and fostering a supportive and enjoyable work atmosphere where everyone's contributions are celebrated.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

• Opportunity for advancement – we develop our people and promote from within!
• Lucrative pay plan.
• RRSP Matching Program.
• Forward thinking work environment.
• Employee discounts for you and your family.
• A part of McManes Automotive.

Job Responsibilities:

• Greeting the customer, taking over the vehicle, and checking the quality and accuracy of the customer and vehicle data (i.e., the VIN, mileage, instrument cluster messages).
• Defining the scope of repair with the customer.
• Defining and explaining the estimated time and costs to be expected.
• Reminding the customer of any open work or work recommended during the last visit.
• Monitoring the maintenance or repair process to ensure customer promise times are met.
• Communicating any additional work that may be required as identified by the technician to the customer.
• Preparing for customer consultation and coordinating vehicle handover with the customer.
• Explaining the work performed and invoice to the customer.
• Explaining the necessity/advantages of any additional recommended services and/or repairs.
• Ensuring the customer’s vehicle is in order, conveniently parked, and properly cleaned.

Job Requirements:

• ADP/PBS experience is a valuable asset.
• Minimum one year Experience Service Advising.
• Maintain the highest level of customer satisfaction.
• Honesty & reliability towards the customer and adhering to agreements.li>
• Ability to complete tasks independently and responsibly.
• Ability to remain polite to customers, even in conflict situations.
• Solid general computer skills and knowledge of office applications, including email, MS Office, and the internet.

Thank you for considering a career at South Trail Nissan!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.