Overnight Shelter Case Manager

The Salvation Army in Canada; St. Catharines; On-site; CAD 32,000 - 40,000; Full time

Job summary

The Salvation Army in Canada is seeking a Homelessness Services Worker to provide housing options and case management for men in our shelter and the community. You will meet clients regularly, develop housing plans, and coordinate access to resources while upholding dignity and confidentiality.

Responsibilities include intake, assessment, referrals, liaising with landlords, coordinating care with partners, maintaining records, and applying harm-reduction practices.

Qualifications

• College diploma in social services or combination of education and life-related experience.
• Completion of Non-Violence Crisis Intervention Training, or willingness to obtain.
• Current First Aid and CPR, or willingness to obtain.
• Training in Naloxone administration and Mental Health First Aid.
• Minimum of two (2) year prior related experience in front line work in a social service setting.

Responsibilities

• Provide intake, assessment and referral services, assistance in accessing resources, crisis intervention and eviction prevention services, outreach, and mediation in relation to the shelter program.
• Develop and implement case management of assigned clients; assist clients in establishing goals, monitoring progress, and preparing discharge plans.
• Meet with a service user every 10-14 days to review, revise and update their housing plan.
• Maintain caseload with regularly scheduled sessions and record keeping on all contacts and sessions as required by policy and procedures.
• Perform social histories to gather information and identify problems; formulate case plans to help clients meet their needs; perform discharge procedures for clients as assigned.
• Use standard diversion practices and tools prior to each intake to shelter.
• Provide services using the principles of harm reduction, risk assessment, and a trauma informed approach.
• Direct clients to agencies that will assist clients with resume preparation and job searches in connection with their housing plan.
• Within the client’s existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions and problem-solving.
• Monitor appropriate behavior; intervene in crisis situations, provide emotional support and advocacy as required.
• Ensure appropriate communication of relevant concerns being mindful of the guidelines of the referral base and confidentiality procedures: maintain confidentiality of all client records, documenting all relevant information and update logs and client files regularly.
• Encourage clients in the maintenance of good personal hygiene, housekeeping and general life skills.
• Enforce program rules and expectations on a consistent basis with clients.

Skills

Empathy & client support

Interpersonal skills

Crisis intervention

Confidentiality

Education

College diploma in social services

Non-Violence Crisis Intervention Training

First Aid and CPR

Naloxone & Mental Health First Aid training

Two years frontline social service experience

Tools

HIFIS

MS Office

Job description

The Salvation Army in Canada is seeking a Homelessness Services Worker to provide housing options and case management for men in our shelter and the community. You will meet clients regularly, develop housing plans, and coordinate access to resources while upholding dignity and confidentiality.

Responsibilities include intake, assessment, referrals, liaising with landlords, coordinating care with partners, maintaining records, and applying harm-reduction practices.