Order Entry Technician

Sonova Group; Mississauga; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading provider of hearing solutions is seeking an Order Entry Technician in Mississauga, Canada. The role involves accurately entering customer orders and supporting the production team. Ideal candidates should possess knowledge of SAP systems, excellent keyboard skills, and attention to detail. This position supports a hybrid work model and offers a collaborative work culture with opportunities for personal development.

Benefits

Rich benefits plan including wellness benefits

Mentorship program and career development plans

Flexible hybrid work environment

Qualifications

• Knowledge of SAP operating systems required.
• Excellent keyboard skills with speed and accuracy.
• Ability to work well in a team environment with minimal supervision.

Responsibilities

• Enter new custom orders and remake orders.
• Process ITE and BTE service orders.
• Update and maintain order information.
• Support the Production Manager with additional tasks.

Skills

Knowledge of SAP operating systems

Excellent keyboard skills

Strong attention to detail

Good organizational and communication skills

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Order Entry Technician

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Order Entry Technician

About the Role

As an Order Entry Technician, you will play a key role in ensuring that customer orders, repairs, and service requests are entered accurately and efficiently into our system. You’ll help deliver an excellent customer experience by keeping orders up to date and supporting our production team.

What You’ll Do

Enter new custom orders and remake orders.

Process ITE (In-the-Ear) and BTE (Behind-the-Ear) service orders.

Save customer settings and apply credits when needed.

Update and maintain order information.

Handle incoming ICS packages.

Support the Production Manager with additional tasks as required.

What We’re Looking For

Knowledge of SAP operating systems.

Excellent keyboard skills with speed and accuracy.

Strong attention to detail.

Ability to work well in a team environment with minimal supervision.

Good organizational and communication skills.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

Exciting and challenging work environment

Collaborative culture

Opportunities for continuous self-improvement

Opportunities for flexible hybrid model work environment

A company that values diversity and inclusion

Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions

Mentorship program and career development plans

Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.