Order & Customer Success Specialist

Motion Industries (MOT); Mississauga; On-site; CAD 33,000 - 42,000; Full time

Job summary

Motion Industries in Mississauga, Canada is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and handle incoming calls. The role involves answering product inquiries, providing quotes, order entry, and processing orders via phone, fax, email, or walk-in counter sales.

You will negotiate sale and purchase pricing within set parameters to protect gross profit, build customer relationships for repeat business, manage inventory needs, and

Qualifications

• High school diploma or GED required.
• 0–3 years related experience preferred.
• Reliable, organized with attention to detail.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.

Skills

Reliability

Organization

Communication skills

Attention to detail

Multi-tasking

Time management

Education

High School Diploma or GED

Job description

Motion Industries in Mississauga, Canada is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and handle incoming calls. The role involves answering product inquiries, providing quotes, order entry, and processing orders via phone, fax, email, or walk-in counter sales.

You will negotiate sale and purchase pricing within set parameters to protect gross profit, build customer relationships for repeat business, manage inventory needs, and