Customer Orders & Relations Specialist

Genuine Parts Company; Cranbrook; Hybrid; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to handle orders and inquiries at the Cranbrook location. You will respond to questions, provide quotes, and enter orders to ensure timely fulfillment.

The role emphasizes maintaining customer relationships, supporting branch inventory decisions, and coordinating with transportation for efficient deliveries. A high school diploma and 0–3 years of related experience are typical requirements.

Qualifications

• High school diploma or GED with 0–3 years related experience.
• Strong communication, organizational, and time-management abilities.
• Basic computer and email skills; familiarity with business systems preferred.

Responsibilities

• Responds to basic customer inquiries and provides product quotes.
• Processes orders via phone, email, fax, or in person.
• Negotiates pricing within permitted ranges to support profit goals.
• Builds relationships to drive repeat business and improve processes.
• Sourcing products from branch, DC, or supplier inventory to meet demand.
• Determines cost-effective shipping methods and expedites backorders.
• Supports account representatives to ensure customer satisfaction.
• Handles returns as needed.

Skills

Reliability

Attention to detail

Organizational skills

Communication skills

Multi-tasking

Computer literacy

Product knowledge (preferred)

Education

High school diploma or GED

Tools

Email and business systems

Job description

Motion Industries is seeking a Customer Service Representative to handle orders and inquiries at the Cranbrook location. You will respond to questions, provide quotes, and enter orders to ensure timely fulfillment.

The role emphasizes maintaining customer relationships, supporting branch inventory decisions, and coordinating with transportation for efficient deliveries. A high school diploma and 0–3 years of related experience are typical requirements.