Order & Customer Care Specialist

Motion Industries (MOT); Toronto; On-site; CAD 33,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries in Toronto, Ontario is seeking a Customer Service Representative to accurately fulfill customer orders, respond to inquiries, provide quotes, and enter orders by phone, fax, email, or walk-in.

You will build relationships to drive repeat business, manage inventory, determine shipping methods, and collaborate with account representatives to ensure customer satisfaction. A high school diploma and 0–3 years of related experience required.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Customer service

Communication

Time management

Multi-tasking

Computer skills

Reliability

Education

High school diploma or GED

Tools

Business systems

Job description

Motion Industries in Toronto, Ontario is seeking a Customer Service Representative to accurately fulfill customer orders, respond to inquiries, provide quotes, and enter orders by phone, fax, email, or walk-in.

You will build relationships to drive repeat business, manage inventory, determine shipping methods, and collaborate with account representatives to ensure customer satisfaction. A high school diploma and 0–3 years of related experience required.