Customer Service & Order Fulfillment Specialist

Genuine Parts Company; Brockville; On-site; CAD 29,000 - 37,000; Full time

Job summary

Motion Industries is hiring a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and enter orders via telephone, fax, email or walk-in interactions.

The role involves negotiating prices within parameters, maintaining inventory levels, and partnering with account reps to ensure customer satisfaction. Education: high school diploma; 0–3 years experience preferred.

Qualifications

• High school diploma or GED required with 0–3 years related experience.
• Reliability, organization, and attention to detail are essential.
• Strong written and verbal communication; ability to multi-task.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Enter orders and process orders via various channels.
• Negotiate price within authorized parameters to influence gross profit.
• Source products to meet inventory needs and determine cost-efficient shipping.
• Build relationships to drive repeat business and assist with returns.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Basic computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

Motion Industries is hiring a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and enter orders via telephone, fax, email or walk-in interactions.

The role involves negotiating prices within parameters, maintaining inventory levels, and partnering with account reps to ensure customer satisfaction. Education: high school diploma; 0–3 years experience preferred.